About Orthodontists Associates of Western New York
Orthodontists Associates of Western New York is a highly regarded orthodontic practice that consistently delivers exceptional care and service. The office staff is praised for being great, helpful, and efficient in managing appointments. Patients commend the clean, friendly, and welcoming atmosphere, as well as the transparent and thorough explanations provided by the dentists regarding treatment plans and costs. The team is described as punctual, extremely nice, and able to put patients at ease. Customers have been impressed by the organized communication, easy appointments, and the detail-oriented approach of the dentists, Dr. Dusel and Dr. Hietanen. Overall, the practice has received multiple recommendations and consistently high praise from satisfied patients.
I brought my son and daughter in for a consultation. It was a clean; friendly; welcoming atmosphere. Penny and the Dr explained everything thoroughly from the problem areas of my kids' mouths, to treatment, to cost. We were very impressed with the transparency as we had gone elsewhere initially and were not explained everything, fully.
Very great introductory meeting to discuss my son's potential orthodontic plan. The team was punctual, extremely nice, and made my son feel at ease. We will continue going here until our son's teeth reach their full potential!
We came here on multiple recommendations and have been extremely happy with the organized communication, easy appointments and care. Both Dr. Dusel and Dr. Hietanen were very detail oriented with their explanation of what our daughters ' recommended treatment plan would look like. Top notch front desk staff!!