The Groutman NYC

Feb 2024

Echoing a very similar story to Samantha, Brandon, and Dan in the reviews below. Wish I'd read them before proceeding! Frank talks the talk and then delivers a sloppy, unfinished job that he says he'll come back and fix and/or complete...until he never does. In my case, it was messy retiling and regrouting alongside a floor that was to be sealed per the terms of our contract. Frank sloppily finished about 2/3 of the work he'd signed off on and then bailed when he and his handyman convinced me to fork over the balance somehow. False promises to return via email for about a month and a half and then the line went dead.Frank if you're reading this review, know that...read full review

Jan 2024

Frank is a scam artist. After regrouting our bathroom, he touched up the grout with a DIFFERENT COLOR grout than he originally used, so random spots have darker grout. There are gaps in our grout which we didn't have before he regrouted, and they were never filled in. He damaged our toilet seat, when he was not even doing work to our toilet. He left clumps of grout in places that were not cleaned, he clogged our sink & tub drains with grout, and left our apartment a complete mess.Not only is his work poor, but so is his work ethic. He had estimated the work in our bathroom would take 1 day. Instead, he spent 4 days working, only for us to wind up with what was still a...read full review

Dec 2023

Frank is a scam artist. After regrouting our bathroom, he touched up the grout with a DIFFERENT COLOR grout than he originally used, so random spots have darker grout. There are gaps in our grout which we didn't have before he regrouted, and they were never filled in. He damaged our toilet seat, when he was not even doing work to our toilet. He left clumps of grout in places that were not cleaned, he clogged our sink & tub drains with grout, and left our apartment a complete mess. Not only is his work poor, but so is his work ethic. He had estimated the work in our bathroom would take 1 day. Instead, he spent 4 days working, only for us to wind up with what was still...read full review