The Children's Eyeglass Store

Nov 2023

This place is awful, tried to overcharge me for my daughters glasses, which we had been getting from them for years, luckily I just walked out of the door. Total crooks. Customer service is beyond awful. Go anywhere else but this place.

Sep 2023

The worst experience! Beware! First time customer. I went there and ordered my daughter glasses, requesting for them to be ready on September 7th, they said possibly, might be hard with the holiday. Understood. Called September 12th, glasses weren't in. Called September 14th they were in. I said I would come down either Friday/Saturday and asked if I needed an appointment. They said no. On Saturday, September 16th we arrive around 1PM to a gated storefront, with a note "we will be closed on 9/15 and 9/16 due to unfortunate events, we will reopen on Tuesday, September 19th". While we were there another parent shows up, shocked at the note and said this was the 2nd time this happened to her! So I called on Tuesday shared my frustration they said they tried calling customers but apparently not me or the other woman. I asked when I could come in, she said I don't know, we are canceling all appointments through Friday - maybe Saturday. She said I am sick w bronchitis and am in the store today and was in the ER 3 days ago, someone has covid and someone has a sprained ankle. I said I am very sorry that you are sick, I am sorry that you are in there today. I said I would like a discount for my inconvenience for going down there and you were closed and now you don't know when you will reopen and I am waiting another week. What is the name and emails she said that will be about 3 weeks, he doesn't care. He doesn't care at all, he is the only one who can authorize a discount and went off yelling at me (a first time customer) I am sick, I have 50 kids waiting for glasses, I shouldn't be here and I don't need this. You want a discount (I asked for $30)you'll wait 3 more weeks yelling and screaming at me, I said I don't want to wait she said well that's it then - I will just cancel your order. I was stunned - I said fine cancel she said - don't ever come back to this store again! Trust me, I won't I have never experienced a situation like this, I felt badly that she was sick, but the way I was treated as a customer I cannot believe! Now it's almost a month later and I have to start all over with finding glasses.

Dec 2019

We were beyond happy with visiting this place! It started with a very welcoming atmosphere and friendly salesperson, Anicia. I was coming to get new glasses for my 5 year old and have always had mixed reviews for other places. The biggest draw was the WIDE variety and selection of glasses for kids; WOW! In so many optical places, the selection is very limited; not so here. They even have a separate location across the street for kids; amazing! The sales associate was so kind, helpful, and patiently allowed us to go through our process to find the just right pair. Lastly, even though we paid in full, you could put down "whatever you feel comfortable with" as a deposit; what great customer service.