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Reviews for Squarespace
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Monday: 9AM - 6PM
Tuesday: 9AM - 6PM
Wednesday: 9AM - 6PM
Thursday: 9AM - 6PM
Friday: 9AM - 6PM
Saturday: ClosedSunday: Closed
Monday: 9AM - 6PM
Tuesday: 9AM - 6PM
Wednesday: 9AM - 6PM
Thursday: 9AM - 6PM
Friday: 9AM - 6PM
Saturday: ClosedSunday: Closed
I would strongly advise against using Squarespace as your domain registrar.
I recently experienced a serious issue where custom nameserver (NS) changes were not propagating correctly across parts of the internet. Despite spending significant time troubleshooting the issue, there was no way to speak with a knowledgeable support representative by phone because Squarespace does not offer phone support.
The email support experience was frustrating. Responses were slow, generic, and did not address the technical details of the problem. It felt like nobody was taking ownership of the issue or providing meaningful assistance.
To make matters worse, after...read full review
They have no customer service. We have left multiple support tickets with no response, and the chat does not have a live person. Also, they are the only company that I know without a customer support number.
SquareSpace essentially has NO support. I needed to change my site design to a new template. The only support is via email and after many emails I was still getting responses that had nothing to do with my problem. I finally got a response that made more sense than the others but the instructions were not easily implemented and ultimately didn't work. So after a week of back and forth emails, hours of trying to follow the unhelpful email instructions, I am no farther ahead than when I first started. I would not recommend SquareSpace but I don't know if any other companies offer any better support. So frustrated and angry.