New York Tails

New York Tails is a pet care service that has been providing reliable and caring visits for cats and dogs in the area for almost a year. The employees at New York Tails are praised for their attentiveness, regularly sending updates and photos of the pets to the owners during visits. Customers feel assured knowing that their furry friends are cared for while they are away. The chat functionality, visit report, and pictures provided by the staff enhance the experience for pet owners. The business's scheduling and payment system, however, has caused some frustration among customers. There have been issues with the payment portal where the total charge for requested services did not match the actual invoiced amount, which was often higher. Although these issues were flagged, the team, especially a coordinator, was responsive and helpful. The payment portal has since been updated to reflect accurate pricing details. Customers are encouraged to check the website for additional charges that may apply for early, late, and weekend visits, as these are clearly stated but may not be shown in the payment portal. Despite these concerns, New York Tails remains a well-liked service. Customers appreciate the care and attention their pets receive, alongside the convenient booking process. The company’s policy of a 4-hour window for visit times adds flexibility, as visits can occur anytime within that period. The private outdoor space for dogs is also an appreciated feature, enhancing the experience for both pets and their owners. Overall, the team at New York Tails is recognized for their professionalism and reliability, making them a trusted choice for pet care.