About New York Tails
Reviews for New York Tails
Write a reviewHours
Monday: 7:30AM - 7PM
Tuesday: 7:30AM - 7PM
Wednesday: 7:30AM - 7PM
Thursday: 7:30AM - 7PM
Friday: 7:30AM - 7PM
Saturday: ClosedSunday: Closed
New York Tails is a pet care service that has been providing reliable and caring visits for cats and dogs in the area for almost a year. The employees at New York Tails are praised for their attentiveness, regularly sending updates and photos of the pets to the owners during visits. Customers feel assured knowing that their furry friends are cared for while they are away. The chat functionality, visit report, and pictures provided by the staff enhance the experience for pet owners. The business's scheduling and payment system, however, has caused some frustration among customers. There have been issues with the payment portal where the total charge for requested services did not match the actual invoiced amount, which was often higher. Although these issues were flagged, the team, especially a coordinator, was responsive and helpful. The payment portal has since been updated to reflect accurate pricing details. Customers are encouraged to check the website for additional charges that may apply for early, late, and weekend visits, as these are clearly stated but may not be shown in the payment portal. Despite these concerns, New York Tails remains a well-liked service. Customers appreciate the care and attention their pets receive, alongside the convenient booking process. The company’s policy of a 4-hour window for visit times adds flexibility, as visits can occur anytime within that period. The private outdoor space for dogs is also an appreciated feature, enhancing the experience for both pets and their owners. Overall, the team at New York Tails is recognized for their professionalism and reliability, making them a trusted choice for pet care.
As someone who fosters, this team is so accommodating! They are wonderful to work with scheduling wise, they pair you with a walker based on your need and matching availability. I assured when I'm away that the dog(s) are cared for during the day. Love the chat functionality, visit report, and photos they provide. Additionally, when I've had a foster who needs a little more TLC during the days, they've been wonderful in squeezing them into the daycare schedule!
NY Tails has been reliable in providing visits for my cat for almost a year now. The employees who stop by tend to send pictures of my cat in a group chat when they visit (every pet owner's favorite) and provide a brief status update. I feel comfortable going away knowing someone is checking up on her. There was an issue with the NY Tails payment portal where the total charge it stated for requested services was not matching the amount I was actually being invoiced which was greater in several cases. Upon flagging this, Jessica, one of the coordinators, was exceedingly responsive and helpful in addressing the concern. The payment portal has now been updated to reflect accurate pricing details. I really appreciated how receptive NY Tails was to my feedback and how quick the team was to address it. Great customer service! It's worth taking note of the website to be aware of additional charges that may be applied for early/late and weekend visits. These are very clearly stated on the website, but don't appear on the payment portal/may not be factored into final pricing. It's also worth noting that, at least for cat visits, visit times are structured within a 4-hour timeframe (to allow flexibility for the person visiting to work the visit into their schedule). The 4-hour time period begins 2 hours before and ends 2 hours after the time you select for the visit within the payment portal (Dotimely). For instance, if you select 9am, the person visiting may come any time between 7-11am. This isn't very clearly stated, so it's worth taking note of this to avoid any charges that apply for visits before 9am and after 6pm.
We have loved using the NY Tails walking service. All of the walkers have been professional and reliable. Additionally, the communication with the team has always been excellent and timely. We have no complaints!