About GLOSSLAB
GLOSSLAB aims to elevate the traditional nail salon experience with efficient services, innovative products, ethical practices, and a supportive community. The Tribeca location, however, has received mixed reviews from customers. While some customers have praised the technicians' skill and the quality of the nail services, others have reported issues. Customers have found the service to be disorganized and unprepared, with technicians lacking the necessary tools for services. Communication regarding service availability has also been a problem, with customers being told services were offered when they were not. Additionally, some customers have reported unprofessional behavior from staff, including a lack of friendliness and attentiveness. The inconsistency in service quality has led to disappointment and consideration of alternative nail salons. Despite these shortcomings, the company's unlimited membership has been a draw for some customers. However, the ongoing issues have made it difficult for them to fully enjoy the benefits of the membership.
I am so happy with my first time experience at GLOSSLAB. I tried it through classpass and am so happy with my results. I went to the Tribeca Location. Maria did my mani & Sophiya did my pedicure. They did exactly as I asked for shaping & even did three coats instead of two. I highly recommend asking for them if you have the chance to go! <3
Elizabeth was an incredible nail technician who was so kind and thorough despite Glosslab being unorganized and unprepared. I had previously received nail extensions from the West Village Glosslab, and booked an appointment to get them removed and to get new gel extensions at the Tribeca Glosslab. Upon my arrival it was clear that nobody had told Elizabeth that she would be removing extensions. Further, Elizabeth only had cotton balls, tin foil, and the tiniest scraping tool to take all the extensions off. Just the extension removal took over an hour. Despite Elizabeth seeming completely overwhelmed, she did an amazing and thorough job. Then, I was informed that the Tribeca...read full review
Not a great customer experience. While my manicurist was nice enough and the manicure she did was fairly decent except for one uneven nail, the treatment from the hostess was terrible. I went for my first appointment and was running late, to which, as policy states I gave a headups, and since I had selected two different services (gel mani + classic pedi) I was fully prepared to have to give one up. Once I arrived the greeting when I said my name and made them aware that I was late, was very cold. The lady told me that I had to give up one of my services, to which I agreed and said I wanted to get the gel mani and was met with the reply: No, we can only do a pedicure. Since I was aware that I was wrong for running late, I looked at her and kindly replied oh, thats ok, if that's the only service available I rather just go and reschedule. This reply was met by an eye roll and a big sigh followed by: If you can choose a color in 2 minutes, then we can do your nails. This reply was incredible rude and unnecessary, I ended up choosing whatever color (which off course ended up hating) and had the mani. Once finished I walked towards her to pay up, and that's when she started selling me more services. Her demeanor changes completly, fake flateering me and being extremely nice. I had bought a membership and canceling was a nightmare, not worth it