I went to this location since they were the only Bluemercury that had the LED mask in stock that I was looking for. I was helped by two sales associates and they were so friendly! You know that feeling when you're in a small store and an associate hovers around you? I definitely did not experience that here, so I appreciate that. The sales associates we knowledgeable and seemed sincere. Also, not a huge incentive, but I appreciate the samples Bluemercury typically gives.
Aug 2020
This review is actually about the manager of this Flagship store manager, Joann and her amazing customer service. I had made a rather large on line purchase as I had watched a zoom program on their site and really enjoyed the program. After which I decided I wanted to try the products recommend so I placed the order. When the products arrived they were damaged. I took pictures and sent an email and didn't receive a response. I emailed again notifying them I would be returning the merchandise. To get back to Joann , I had a terrible experience with on line customer service so in desperation I called the flagship store in NYC and was so lucky to have her answer the phone....read full review
Nov 2019
I don't know if it's because the stores themselves tend to be smaller and not very busy every time I've gone in to browse, but it always feels like I'm being watched in an uncomfortable way....I don't see staff actively doing anything while in there, maybe that's why.
Google: 4.4/5
I went to this location since they were the only Bluemercury that had the LED mask in stock that I was looking for. I was helped by two sales associates and they were so friendly! You know that feeling when you're in a small store and an associate hovers around you? I definitely did not experience that here, so I appreciate that. The sales associates we knowledgeable and seemed sincere. Also, not a huge incentive, but I appreciate the samples Bluemercury typically gives.
This review is actually about the manager of this Flagship store manager, Joann and her amazing customer service. I had made a rather large on line purchase as I had watched a zoom program on their site and really enjoyed the program. After which I decided I wanted to try the products recommend so I placed the order. When the products arrived they were damaged. I took pictures and sent an email and didn't receive a response. I emailed again notifying them I would be returning the merchandise. To get back to Joann , I had a terrible experience with on line customer service so in desperation I called the flagship store in NYC and was so lucky to have her answer the phone....read full review
I don't know if it's because the stores themselves tend to be smaller and not very busy every time I've gone in to browse, but it always feels like I'm being watched in an uncomfortable way....I don't see staff actively doing anything while in there, maybe that's why.