Mt Kisco Medical Group PC: Greig Ann Elizabe

Apr 2024

Really poor customer service. I am urgently in need of a prescription refill and my doctor hasn't responded to my request in two days. I've called four times and have had this pushed through by each representative. How can a doctor be so inconsiderate and careless to check their prescription requests before they leave their job. I spoke to the rudest lady at the front desk for my first call - she was no help and left me feeling infuriated. I am looking into other options because I can't stand this facility anymore. Poor operation all around. Do better.

Sep 2023

DO NOT sign up as a new patient here. Go anywhere else. Optum took over the medical practice once called CareMount -- previously called Mount Kisco Medical Group. Optum has destroyed this medical group. It is now shabby and seedy. The doctors remain excellent, but Optum has had a terrible effect on on the care they can provide -- the doctors are are obviously demoralized and stressed out. Many are leaving. A few notes: it is nearly impossible to obtain an appointment with a primary care physician (e.g. internist, gynecologist). Because of this shortage, even if you are an established patient, you can wait more than a year for an appointment. And because of this shortage, Optum aggressively discourages seniors from getting physicals -- deceptively assuring them that a perfunctory "wellness" check is enough -- although other nearby practices rightly recommend physicals in addition to wellness checks for seniors. In the past year, I have had two appointments where doctors complained openly about their workload and about Optum's gouging practice of trying to expand each appointment into several in order to charge more -- even when this causes long delays in cases where prompt identification and treatment of an illness are important. Also notable for the immune-suppressed: Technicians in the Optum's radiology lab do not wear masks -- even if the test being done requires close contact and many minutes to complete, and even if you or a family member is immune compromised. Protect yourself as a patient and take the extra time to look for better care -- in Westchester, Connecticut, or New York City. There are many other great options out there.

Aug 2023

Need doctors that can see you! Gastroenterologist has no appointments to finish up refer to a nurse practitioner! In order to see the doctor I would have to wait4 months! Bad medicine.