Reviews for Carpet Depot

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Jun 2025
Highly disappointed with the carpet that was installed less than a year ago in my living room it's already worn out and for 2 grand the guy who came to my house sold me the cheapest bullshit carpet u can find with no.padding underneath feels like concrete terrible terrible in my living room there's visual of wooden edges under carpet since padding is so cheap and thin I have to now hire another company to rip this out and get new flooring in less than a year someone was suppose to contact me months ago no1 followed up with this situation and the poor quality of this carpet never again will I use this company for any carpet or flooring needs it
Apr 2025
I’m not sure how this place is still in business. I don’t often leave reviews, only when warranted. I’ve dealt with them in the past as has my parents and in-laws but I will no longer refer them moving forward. We were at the mercy of their last minute scheduling and changes for measuring/delivery. Showed up late, tried to rush the measure. Overall customer service was marginal at best. Poor communication between installers and office. All around a really difficult, unnecessary drawn out experience; all for an area rug. Left a message to speak with Ira, one of the owners that went unanswered.
Apr 2025
To sum up this up I’d have to say ridiculous! Bought two carpets, first one the padding was to thick, even after disclosing the room had French doors, installed thick padding anyway, can’t open doors. For some reason, we went back…. for benefit of doubt, purchased another carpet and it was horribly defected. Told we would get a replacement, played some phone tag for reason on both sides but ultimately ended up getting a replacement that is even worse, defects and this time they left a awesome seam line, to go along with defects, which are weird lines also. And not to mention loose loops of carpet that now pull if you get anything caught in them.

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From Carpet Depot

Carpet Depot is New York's largest carpet store chain, with five convenient locations across Nassau County and Suffolk County serving the Long Island and New York metropolitan area. We offer a wide selection of flooring types to serve all of your home decorating needs, including: wall-to-wall carpet, hard wood flooring, engineered hard wood flooring, laminate flooring, sheet vinyl, tile vinyl, and the area’s largest selection of area rugs. Our experienced flooring professionals will assist you in your selection to ensure quality, excellence and satisfaction, and overall value for your flooring purchase. Our carpet and hard wood flooring installation team are committed to helping your home achieve the perfection you’ve dreamed of!