About Herzog's True Value Home Center
Herzog's True Value Home Center is a local hardware store located in Kingston Plaza, Kingston, NY, offering a wide range of building materials, tools, lawn and garden supplies, paint, electrical, and plumbing items. The store is well-regarded for its knowledgeable staff and excellent customer service. One standout employee in the outdoor service department is noted for his impressive skills in chainsaw repairs, providing quick fixes and demonstrating enthusiasm and product knowledge, particularly with high-end saws like the Husqvarna 395xp. Customers appreciate the kind and generous responses from management, especially in situations like returning broken window latches without packaging. Despite some differing opinions, many customers find Herzog's a reliable source for home repairs, carrying various products from lighting equipment to gardening supplies. The staff, including a helpful employee in the paint department, take the time to answer questions and assist customers, ensuring a positive shopping experience. Whether working with contractors or tackling DIY projects, Herzog's True Value is a go-to destination for quality products and service.
Outdoor service department does all our high end chainsaw repairs. Jimmy is unbelievable and will fix a minor problem while you wait. He is a foundational member of the team in the outdoor service department. I've never been so impressed with customer service, enthusiasm, honesty and product knowledge especially like big saws such as the Husqvarna 395xp. Same attention to detail with consumer saws, making this out 'go to' chainsaw and small engine repair shop.
I came in with a challenging situation re: some broken window latches. I got a really kind and human response from the management and was able to return them even though I no longer had the packaging. I’m not sure that that would always happen but in this case they were very generous with me and I won’t forget it.
Regardless of their low rating, our landscaper guy and new contractor swear by this place. Off we came. Located at the Kingston Plaza in Kingston, NY, we came here for a color stain for raw pine doors we'd purchased at a door store. Herzog's is big- not Home Depot big- but it's got a lot of what you may need for home repairs. They carry lighting equipment, painting items, a kitchen+ bathroom design dep't, textiles, BBQ accessories, vacuum cleaners, gardening supplies, candles, some clothing- heck, even minimalist jewelry in a glass case, etc. My girl with the glasses in the paint department was smooth and patient. She took her time when we asked her questions about colors and how each color stain would react to raw wood. Service was fine, we left with smiles and was the opposite of everything that's been written here in the past. Whether you're working with a contractor like we are or you're one of those Do-It-Yourselfers, this is your place.