BJ's Optical

Jan 2024

The guy working there, Dave, was exceedingly unfriendly and seemed like he was looking for any excuse not to help me. Optometrists used to adjust anyone's glasses as a courtesy to anyone. Dave refused to even look at mine after I told him that I bought them online, saying he would be liable if they broke. Then I asked if he could measure my PD (something optometrists have always done as a courtesy in my experience). He again refused, saying that he could only do that as part of an exam. But the location doesn't even offer eye exams! I had been planning on getting some lenses replaced there but will be taking my business elsewhere now.

Aug 2022

Not enough help waited 20 minutes for help end up going to regular check out and the guy couldn't figure out what the yellow slip meant so I got pissed off and slammed the Cart with 200 in groceries in it in to the service desk and walked out this store is no better then tops up the road

Jun 2022

Most of the staff here are incredibly rude. On multiple occasions we have experienced disrespectful staff. For example, most recently, we arrived at 6:30pm on a Sunday, fully knowing that they close at 7pm. We knew exactly what we needed, but when we walked in the staff-woman at the door exclaimed "we close at seven" in a scolding tone. I understand a need to communicate a closing time, but the way it was delivered was unnecessary. I am sorry you have to work on Sunday nights but that is not your customer's fault. Then when we were leaving at 6:50pm my husband wished her a good night, and she blatantly ignored him. It was incredibly rude. On top of that their selection is not nearly as good as the location in east Syracuse. Overall, a disappointment.