About EcoShield Pest Solutions
Reviews for EcoShield Pest Solutions
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EcoShield Pest Solutions is known for its friendly and knowledgeable team, who take the time to explain their services in detail. The company has a reputation for providing excellent service, with fair pricing and consistent results. Customers have praised the team’s professionalism, cleanliness, and respectful attitude, and the technicians are often described as super polite and knowledgeable. The company's technicians are generally prompt and courteous, with some providing a narrow window for appointments, making it easier for customers to plan their day. One technician was particularly helpful and calming during a mouse situation, which added to the positive experience. Recently, a customer highlighted the importance of local service, sharing frustrations about being transferred to call centers outside the US, which caused communication difficulties. Fortunately, a US-based representative was able to resolve the billing issue efficiently, apologizing for the inconvenience and removing an early termination fee. The customer appreciated this prompt and professional help, emphasizing that companies with local addresses and phone numbers should hire within the United States to improve communication. Overall, EcoShield Pest Solutions is highly recommended for its efficient and effective pest control, with a strong focus on customer service and professionalism.
Courteous, & thoroughly covered the needed areas. I appreciate his service!
Sam from Eco Shield was great!
… explained exactly what he was doing, and what he was using… Answered any of my questions professionally… He was kind, and personable…
I was getting text messages for awhile from EcoSheild that I owed money for awhile. Every time I tried to call I would be transferred to someone in the Philippines I would ever have a very hard time understanding the people with the accent and would always ask if they could transfer me to the US one time I was transferred to Mexico and Mexico told me they couldn’t transfer my call to the US . Yesterday I lost it and very specifically said I had to be connected to someone in the United States And finally, I was. I am very strong feelings about constantly being asked questions from foreigners in a different country, including asking me my Social Security number to identify me no I expressed my feelings with so many people out of work and needing work in the United States companies need to And take the responsibility that if they have a business that has a local address, they should be answering their own darn phones or hiring people from the United States from surrounding towns that they are located at and making it easier For communication. Finally, Heather located in the US working with EcoShield was connected with me. Explained to me that the money was an early termination fee for cancelling their services. I explained all the times I tried to call and was transferred out of the country. After with in minutes Heather had the fee taken off my account apologied for my inconvenience, she is my hero!!!! This woman was understanding, polite professional thank you for helping me out of this issue.
I still feel that if you are a company in the United States With a local address and phone number it should stay in the United States and they should be hiring within the United States. It should be a law.