About North Eastern Pool & Spa
North Eastern Pool & Spa is Rochester's largest inground pool dealer and installer, boasting 40 years of experience in transforming ordinary backyards into personal vacation spots. They are Upstate New York's best choice for inground pools, above ground pools, and spas. Customers appreciate the beautiful showroom and the helpful staff, who provide great service and have the parts needed to complete installations. Clients specifically praise their good maintenance advice, prompt service, and ability to fix issues with pumps and filters, which saves them money. Many highlight the friendly staff, including Andrea, who offers personal service and quickly puts together what customers need. The company is known for its commitment to customer satisfaction, making it easy for novice pool owners to understand water treatment and maintain their pools effectively. The service department is reliable and straightforward, ensuring that tasks like replacing a pool pump are hassle-free. Professional staff members also provide valuable advice, making it easy to maintain both pools and spas throughout the year.
Beautiful showroom, lots of great staff, and had the obscure parts I needed to make our new above-ground install complete. Andrea was absolutely top-notch. She put together exactly what I needed in no time flat. Hometown feel, personal service, friendly staff, fair pricing...all describe my transaction with Andrea and North Eastern Pool the other day! :)
I have been using Northeastern Pool and Spa for around 8 years now and couldn’t be more happy with every customer service experience I’ve have. As a novice pool owner they always take time to explain balancing the chemicals to keep my pool looking it’s best. Their service department is also easy to work with and always deliver on what they say they are going to do. I recently had to replace my pool pump which was unfortunate but they made the process effortless. Corrado even took the time to write out an email explaining the new variable speed
pump and run schedule options. I will definitely continue to use this company for my pool needs in the future.
The experts here originally made our pool and we use them to open and close it every year. We bring them samples of our pool and spa water every week or two and their advice makes them both easy to maintain. Professional staff who teach you to maintain things well!