Grant Heating & Cooling

Jul 2023

Installed system in 2021. Nightmare dealing with their sales rep. Installer refused to listen to me about exhaust output. Issues with system less than year later and grant told us it was not real. System broke today and they told us a couple of weeks to come out. It's early July. She claimed that since they hadn't been here in a year we were not a priority. After clarifying they were out last year , she said maybe next week. Hour later calls and says maybe tomorrow. Asks for a CC. I told Lee or Leanne, we decided to stop doing business with grant. She hung up on me. Never asked why.

Dec 2021

After being a customer for at least 5 years I just received a call from John Grant saying they would no longer service me! He said he had two guys out etc etc. I had called 3 times over the last few months requesting my new contract and kept being told they were behind in sending them out. I called again today and was told by a very nice woman that they should've informed me before and that they didn't like when I questioned a charge back in 2020 regarding my ductless airconditioning which they had agreed was incorrect in reversed. As recent as this past summer when my hot water heater broke and the service guy came and did nothing except offer me towels as the basement...read full review

Aug 2021

Grant first installed our A/C system after a major house renovation 16 years ago. They came several times over those years to make various repairs and they kept it running. It finally came time to replace the system, and Grant just installed a new one with comparable power, but greater energy efficiency. It has great cooling capacity, in even the hottest and most humid weather, and runs much more quietly. The installers also re-sealed much of the ductwork in the basement, so it runs more efficiently. The outdoor condenser is on two pads, which not only reduces vibration noise inside the house, but protects the unit in heavy snow and rain. A consistently excellent company,...read full review