From PetSmart Grooming
Making dogs & cats look great is our passion! Our academy-trained Pet Stylists have over 800 hours of hands-on grooming instruction that includes bathing, trimming & styling of all breeds & sizes, plus annual safety certification. Our Grooming Salons offer appointments for full-service grooming & bathing as well as Walk-in services for dog nail trim, nail grind, PAWdicure, teeth brushing, ear cleaning, trimming, dematting & more. Our Express services features uninterrupted primping that limits the amount of time your pet spends in the salon. Select locations offer grooming & bathing services for cats like nail trim, nail caps application, ear cleaning & sanitary trim.
Came for a walk in appointment around 3pm today. The woman working was OBNOXIOUSLY RUDE to me. She asked what I needed to which I told her my dog needed a bath and his nails trimmed. She said I needed an appointment to which I told her on the sign outside. It says walk-ins welcome.
She ignored that and then told me she’s too busy and I need to make an appointment. All people understand being busy and overwhelmed. But I asked her if I can make an appointment With her and she said I need to finish this dog she was currently grooming first.
She again asked me what I needed and I told her again. She wouldn’t make Eye contact with me and the poor dog she...read full review
This place sucks. I'm from out of town and called earlier in the morning to see if I could get my dog into the groomer today. They said sure l, but never said anything about needing his paperwork. If I had known that earlier today I would have called my vets office and got it emailed to me. But now I'm being turned away because the staff is incompetent. I will not be coming back here (I do have family that lives here).
This location is brand new and with any new location of any type they will need to work out some bugs. However, there was plenty of parking here as it's in a small plaza with generally parking spaces near each store! The specials and the $5.00 off coupon right now sure does make up for any shortcomings - like maybe the staff not being fully trained or knowledgeable! I hope they do well and would encourage people to check it out!