MDCS Dermatology
“Brooke was great, she put me right at ease while she was doing my full body exam, she was thorough and made me feel extremely comfortable!”
Medical Clinics in Commack
Medical Clinics in Commack picked by BestProsInTown
DELTA SLEEP CENTER OF LONG ISLAND
“EDIT 3 year later: A lot has improved after my initial experience with Delta Sleep Center and I wanted to update my review to reflect a more sustained, positive experience. Dr. Lown is excellent at ensuring that his patient has everything that they need and spends a lot of time explaining the science behind everything and why it works. I've been on a few different medications and he and the staff have continued to support me through my narcolepsy journey. I will say that there are some still some lags in timing to get things rolling, but often a quick phone call and leaving a message will get the ball in the motion. It is MUCH better than what I had experienced in the past.
OLD REVIEW:
This has been one of the worst experiences I have ever had dealing with a doctors office, and I would caution everyone to stay away.
I went through a sleep study where I was diagnosed with narcolepsy. The Doctor prescribed me Wakix and I was on my way. A week or so later I follow up and learn that the insurance denied it for a variety of reasons (expected, no problem). They appealed and continued on.
This began a four month long process of appeals with the insurance company and tons of other issues before FINALLY getting the medicine. My biggest issue is not with the process. I understand that insurance companies can be very difficult to deal with.
My issue is with the severe lack of communication and action by the doctors office. Nothing would ever be appealed unless I called to check what the status was, and then they would submit a new appeal. But no one ever told me this, or kept me looped in or anything, despite my numerous requests for them to do so.
I asked for the doctor to call me to explore other options while we wait for the Wakix approval. They promised me he would, and he never did. This promise was made several times throughout this four month period.
I genuinely feel like after they gave me my results, they were done with me. They didn't care to help anymore. And while they have been pleasant and apologetic on the phone, it means nothing when the behavior continues.
I finally received the medication and have been taking it for just under one month. I called for my maintenance dose to be sent to the Pharmacy, they said okay no problem. I learned now five days later that it was denied by the doctors office because I don't have an appointment. I would have had no problem scheduling one, but no one ever told me I needed to. This is my issue. No one was going to call me to tell me that I'm not getting my refill. No one was going to call me to tell me that I need to schedule an appointment. They just denied it and forgot about me.
I called again, very frustrated. I've been patient and held my tongue, but this time I was angry and I voiced my grievances. I asked to speak to the office manager and they told me that the manager was on a call and would call me back tomorrow. I have no confidence in that happening.
I'm now desperately trying to get this prescription and they're scrambling, dealing with two different pharmacies, and inconsistent records. The whole situation has been a nightmare, and I just want to be able to feel normal during the day. I'm very disappointed in my experience here and unfortunately would not recommend them to anyone.”
Complete Care Physical Therapy, PLLC
“Lisa has saved my life - I am able to function due to her expert myofascial treatments over the last 10 years. She is everything you would want rolled up in one: honest, professional, knowledgeable, experienced, respectful with the most magical, healing hands. Her office is immaculate, as is she. Look no further, SHE IS THE ONE who will make you feel so much better quickly. Highly highly recommend this gifted practitioner, and forever grateful for her expertise.”
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