Bones Bath And Beyond Commack NY

Dec 2024

awesome haircut today, thank you!

Jun 2024

I always have the best experience at bones Bath and Beyond. They take immaculate care of my golden doodle Charlie.

Aug 2022

Let me start off by saying that I have been going to this location since my dog (Maltese) was a puppy. Almost 4 years now. Some of the girls that used to cut her hair left the location. But I continued to take her there because I never had issues and they always did a good job. The last time I went about 5 months ago. They did a horrible job on her hair. I asked them not to touch the top of her head because she gets bows and this time around they did not listen and cut “the visor” on a female dog ! When I called to complain they basically called me a liar and said they “were not responsible for what happens to the dog when she gets home”. After a long discussion with “Juan” who claims not to be a manager there. They agreed to a discount on her next cut. I Pay 100 dollars plus a 15/20 dollar tip every time and Always agree to an extra 20 dollar fee for any knots or matted hair. Never had an issue with the price. Never complained about the price. This one time that I was truly unhappy they gave me a hard time and after much deliberation they finally agreed to a discount. I decided not to leave a bad review back then , well because I actually loved taking my dog there and considered taking her back since they knew her from when she was a puppy. Past forward to 8/25/22. I made an appointment at the woodbury location because merrick had no availability until September 6. I asked very nicely, if they could apply the discount here since they are the same owners and the receptionist put me on the phone with her “boss”. Juan gets on the phone and tells me he does not remember me or my dog. That he is not the manager there and that he cannot apply the discount and that I would in fact have to take my dog back to merrick to the same lady who messed up my dogs hair the first time. Why in the world would I go back to the same lady! When I asked for the managers name. I was told I couldn’t have it because it was personal information. They have my sisters. My dogs. My fiancés name and phone numbers on file and I trust them with my dog. But I could not get the managers name to speak to him the next time I called back!! After being so rude, Juan finally said he would call merrick to confirm if I in fact had a pending discount , because again apparently I lie. Meanwhile the receptionist for a second time confirmed he was the boss but Juan kept insisting he was not the boss. They finally agreed to accept the discount they offered me months ago. Needless to say I will never return to this place again. I gave them a second chance and once again Juan was so rude! The costumer service is disgusting and as a paying customer who religiously pays for the most expensive package for my dog. I expected better treatment and not to, once again basically be called a liar. Save yourself the headache. They will be nice when you give them your money but the second you have an issue they will treat you horrible!