Manager, Sandra and Assistant manager Kasey were very aggressive and both verbally attacked me today in the Clifton Park, NY location. I checked in and took a seat. I was approached by the Assistant manager 40 minutes later and asked me "Who are you? And why are you here?" I answered her. She walked away. I was then brought to the eye exam room by the associate who checked me in. I asked the associate what was all the confusion about. Before she could reply the Assistant manager came into the room and shouted "I was doing my job I had no idea why you were here." I asked to speak with her Manager because of her aggression. She said "Fine you can wait" The associate attempted to begin the exam when the Manager came in. She said "What do you want?" I began to explain the situation and my confusion regarding the Assistant managers behavior when the Assistant manager came around the Manager and began to point and scream "I did not do that" in my face. The Manager stated that my exam and glasses are not covered by my insurance. This was odd because she hadn't seen my chart. I replied with ok I am aware of that. The Manager said "You know what I'm not going to do your eye exam and leave." The Manager and Assistant manager began moving towards me and I left fearing I was going to be assaulted. I'm grateful my children didn't have an appointment today and weren't harassed or intimidated by Visionworks Management. I would never recommend this location l. Their customer service is deplorable. Sandra and Kasey are dangerous. Shame on you Visionworks for employing bullies in Management
About Empire Visionworks The Crossings
Empire Visionworks The Crossings is a well-known optical retailer that offers a wide selection of glasses and contact lenses for men, women, and children. The store features designer and exclusive brands such as Ray-Ban, along with prescription sunglasses. Customers appreciate the helpful and knowledgeable staff, who are attentive to individual needs and make the experience comfortable. One customer praised the staff for their attention to detail and excellent customer service, while another highlighted how the team made the process of getting glasses easy and smooth, even for those new to virtual exams.
The store is recognized for its high-quality products, value, and acceptance of many vision insurance plans. Customers also value the store’s effort to accommodate their needs, even during busy times, ensuring a positive experience. The staff's willingness to help and the overall friendly atmosphere make Empire Visionworks The Crossings a trusted and customer-focused optical retailer that provides a good range of products and services.
Reviews
We were visiting Clifton Park and my son’s glasses broke. This was an emergency situation since he was going on a business trip the next day. We went to Visionworks and they were so wonderful and fixed his glasses for us right away!! They could not be any nicer!!
I have my first appointment soon but wanted to share my experience regarding Daisy and how very helpful,professional,friendly and dedicated she was in helping me find the right dr and confirming they accept my insurance because I was having a difficult time. She went above and beyond. So nice and special to get someone with exceptional work ethic. Looking forward to meeting her.
Photos
Hours
Monday 9AM - 7PM
Tuesday 9AM - 7PM
Wednesday 9AM - 7PM
Thursday 9AM - 7PM
Friday 9AM - 7PM
Saturday 9AM - 6PM
Sunday Closed
Good to know
- accepts credit cards
Location
& Y, 54 Crossing Boulevard Ste X, Clifton Park, NY 12065
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