About Empire Visionworks The Crossings
Empire Visionworks The Crossings is a well-known optical retailer that offers a wide selection of glasses and contact lenses for men, women, and children. The store features designer and exclusive brands such as Ray-Ban, along with prescription sunglasses. Customers appreciate the helpful and knowledgeable staff, who are attentive to individual needs and make the experience comfortable. One customer praised the staff for their attention to detail and excellent customer service, while another highlighted how the team made the process of getting glasses easy and smooth, even for those new to virtual exams. The store is recognized for its high-quality products, value, and acceptance of many vision insurance plans. Customers also value the store’s effort to accommodate their needs, even during busy times, ensuring a positive experience. The staff's willingness to help and the overall friendly atmosphere make Empire Visionworks The Crossings a trusted and customer-focused optical retailer that provides a good range of products and services.
Great experience here! [Marie @ Vision Works Latham NY] was incredibly helpful, polite, and efficient. Marie went above and beyond to make sure I had everything I needed. Outstanding employee she should be promoted. I am thinking about switching from Clifton Park store to Latham as long as I can be seen by Marie.
The staff was friendly and helpful. The wait wasn’t too long and the staff offered suggestions for frames.
I have had bad experiences and other locations if I was not willing to purchase glasses there other than getting an eye exam always being made to feel a certain kind of way and being treated slightly rudely, Ashley and the team at this location were very polite never once did I feel pressure I was able to use my insurance to get an eye exam and left extremely happy.