Scheduling staff courteous, efficient, and professional.Text communication on day prior and day of service excellent. Technician arrived on time - was courteous, professional, and got job done. Tested fireplace to make sure it was functioning properly and cleaned up work area thoroughly before departure. I recommend this business highly.
March 2026
New home build. New wood stove installed by Gem. Professional, clean & Shane took the time to answer my questions and explain to me how to use my new stove. I have never had/used one. I'm 65.. thank you all!
January 2026
Gem has been a great experience. Thank you to Kyle and his technicians for a professional and pleasant experience. Appreciate their promptness, neatness and and attention to explaining the operation of my new stove. Highly recommend their sales and service. Thank you again Kyle.
Scheduling staff courteous, efficient, and professional.Text communication on day prior and day of service excellent. Technician arrived on time - was courteous, professional, and got job done. Tested fireplace to make sure it was functioning properly and cleaned up work area thoroughly before departure. I recommend this business highly.
New home build. New wood stove installed by Gem. Professional, clean & Shane took the time to answer my questions and explain to me how to use my new stove. I have never had/used one. I'm 65.. thank you all!
Gem has been a great experience. Thank you to Kyle and his technicians for a professional and pleasant experience.
Appreciate their promptness, neatness and and attention to explaining the operation of my new stove.
Highly recommend their sales and service.
Thank you again Kyle.