Genessee Valley Ford Avon

Dec 2024

I just got back from GVF in Avon NY. I had gone in for a NYS and to check out the rear brakes as there were gouges on the rotors along with a tire rotation and oil change. As I had purchased the vehicle from there lot. I was told on my previous visit that I had one service left of the free oil change and tire rotation left before they would become invalid. I was informed that There was a glitch and THEY had written the services up incorrectly so instead of saying oops our fault we screwed up when We informed you of the availible services left on your purchase I was charged for the oil change even though they had written the services up incorrectly and informed there customer of the incorrect information. I feel this was an error on the business and the consumer had to eat this one when they were informed of wrong information. I was also informed that back brakes for a 21 Jeep Compass was going to be like $900... Please that's a price gouge if I ever saw one. Do yourself a favor and just run... Seems like they are all over the place and don't communicate within the company so why would they communicate well with their customers.....

Jun 2021

This review is meant for the entire Genesee Valley Motors dealership instead of just the Ford dealership, but even with that in mind, my recent experience with them left a bad taste in my mouth. I don't recommend Genesee Valley Motors due to their lack of communication in letting prospective customers know a car was still available when it was actually no longer available. In other words - it was sold when I drove all the way down to their dealership in Avon to take a look. I hoped to take a look at their 2012 Nissan Versa, and throughout the week before, the sales rep I talked to (Tommy) said it was still available. I called the dealership yesterday, and they said yes, it was still available. And also, the car was not taken off their website - if it was really sold, it should've been taken off. No. I should've seen the red flag coming when the rep I spoke to before was off today (I didn't know that). Another rep then went over and checked for it, and later said, "Sorry, the car has been sold." I explained to him it was still up on the website, but he said, "No, it's been sold." I was extremely disappointed, and after realizing there was also no communication about looking at any other cars within my budget, I just left. I called them after, explaining if the car had been sold, I should've been notified - that way I didn't have to drive all the way out there. All I got was apologies and that all reps involved in my situation would be talked to. To be fair, my family had a similar experience with another dealer - where they found a car online and wanted to look at it, only to make the drive and find out the car had been sold already. So this turned out to be a repeating situation, this time I was the one suckered in. Lack of communication, lack of follow-up and no empathy - those things don't make a connection for any future car purchases. Sorry Genesee Valley Motors, I can't recommend you at all. Very disappointing service!

Feb 2017

Incredible experience at Genesee Valley Ford. I am a stickler for quality, price and service. I researched for months to find the right vehicle for me. I keep cars for a very long time; the last time I purchased a new car was in 2006. Once I decided on a 2017 Ford Edge, my next task was to research where to buy the Edge; who would give me the best price while providing excellent service? Genesee Valley Ford was that place. And Dave Fountain was/is an excellent partner during the entire process, from pricing to delivery. Notice I did not call Dave a"salesman," even though that's his job. I can tell you that Dave treated me with respect, provided information up front and freely and truly had my best interest in mind. I took possession of my Edge at the end of January. The process was simple and straightforward, never a hassle nor an item overlooked. I highly recommend Genesee Valley Ford (and Dave Fountain) if you're in the market for a new car. Should I need another car in the family, I'll certainly be back!