Tammy, Trevor and Ryan came out today to work on our fireplace and dryer. I have not had such excellent job done in years. They were absolutely fantastic. Very polite and courteous, and explained all the work that they were doing.
November 2024
Tammy, Ryan, and Trevor were an absolute delight to have installing our wood stove. Bonus points because our dogs adored them! They worked hard and were so innovative working around a somewhat complex ceiling and roof. Tammy made sure that everything was not only aesthetically perfect, but perfectly safe throughout the entire install and everyone answered all questions without hesitation. I stayed home from work to be there, and honestly I would have felt safe leaving them there alone if I needed to do an errand or something. 10/10!
November 2023
3 season old pellet stove was shutting down prematurely. According to manufacturer, an exhaust system blockage was likely. Called A Better Chimney to discuss options. While root cause of problem could not be diagnosed without fixing downstream insufficiencies first, appointment was made reasonably quickly for start of heating season. Exhaust piping was corrected (see before and after photos). Before going right to blower motor(s), a control sensor was removed, cleaned and put back in. Same premature shutdown. Control sensor replaced with new one, everything works as it should. Got to root cause without replacing expensive parts willy nilly. Inadequate old exhaust system... read full review
Tammy, Trevor and Ryan came out today to work on our fireplace and dryer. I have not had such excellent job done in years. They were absolutely fantastic. Very polite and courteous, and explained all the work that they were doing.
Tammy, Ryan, and Trevor were an absolute delight to have installing our wood stove. Bonus points because our dogs adored them! They worked hard and were so innovative working around a somewhat complex ceiling and roof. Tammy made sure that everything was not only aesthetically perfect, but perfectly safe throughout the entire install and everyone answered all questions without hesitation. I stayed home from work to be there, and honestly I would have felt safe leaving them there alone if I needed to do an errand or something. 10/10!
3 season old pellet stove was shutting down prematurely. According to manufacturer, an exhaust system blockage was likely. Called A Better Chimney to discuss options. While root cause of problem could not be diagnosed without fixing downstream insufficiencies first, appointment was made reasonably quickly for start of heating season. Exhaust piping was corrected (see before and after photos). Before going right to blower motor(s), a control sensor was removed, cleaned and put back in. Same premature shutdown. Control sensor replaced with new one, everything works as it should. Got to root cause without replacing expensive parts willy nilly. Inadequate old exhaust system... read full review