About Ulta Beauty
Ulta Beauty is a popular US beauty retailer offering a wide range of products from various brands. Customers have shared positive experiences with helpful and friendly employees, such as Miranda, who was very kind and assisted in matching a concealer shade and suggesting other products. Ceci, a stylist at the salon, is praised for her careful work and helpful advice on hair care and products, leaving customers happy with their results. Bianca is recognized for her excellent assistance in helping customers find the right eye concealer and brow pencil, making the shopping experience easier and more enjoyable. However, some customers have faced issues related to customer service. One individual experienced frustration with a representative demanding personal financial information for a refund, and encountered a duplicate charge on their bank account. Despite this, the store's staff, like Jennifer at the Las Cruces location, can resolve problems quickly and efficiently. There have also been concerns about behavior from the "glam squad," with some customers feeling stalked and harassed on days they are not dressed up or "glammed." Customers hope employees will get to know regular clients better and respect their preferences. Overall, Ulta Beauty offers a variety of beauty products and has many dedicated staff members, but there is still room for improvement in customer service consistency and personalized attention.
Bianca at Ulta is amazing! She’s super knowledgeable, always knows exactly what she’s talking about, and is incredibly helpful every time I come in. She really takes the time to listen and gives honest recommendations, which I appreciate so much. She makes the whole experience easy and enjoyable—Ulta is lucky to have her!
Great selection and Bianca was incredibly helpful with finding the best foundation for my skin tone! Highly recommend this location and highly recommend her if you have any questions.
Best Ulta Ive ever visited! A lot of experiences Ive had with Ulta employees haven't been phenomenal. One employee helped me find hourglass immediately after I asked and walked with me to the brand. She was very polite! Lyssandra was a cashier working and I asked her to check for the concealer shade Ive been looking for forever. She checked herself in inventory, then backstock. When she didnt find any, she had her manager double check. Everyone just seems so nice, Im so glad to be able to shop in a friendly environment (: