Reviews for Geek Squad
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From Geek Squad
Hours
Monday: 11AM - 7PM
Tuesday: 11AM - 7PM
Wednesday: 11AM - 7PM
Thursday: 11AM - 7PM
Friday: 11AM - 7PM
Saturday: 11AM - 7PM
Sunday: 11AM - 6PM
Tips
on-site services no online appointments
Geek Squad is a Best Buy brand offering peace of mind for all your tech related needs. With 1,300+ Geek Squad Agents across all provinces, we offer support services in every Best Buy store, at home, and 24/7 online so you can get the help you need anytime, anywhere. Whether it’s one-time repairs, valuable device protection, or multi-device setup for your home or business, our Agents are here for you. Learn more about our key repair services including computer and tablet repair, data recovery, virus removal and spyware protection, TV installation and calibration, and smart home installation and setup by visiting Best Buy website or a nearby store.
Google: 1.8/5
Bought a 5 year geek squad warranty on my Samsung stove. 4 months in one burner is stuck on max.
I called to use my warranty or at least get it fixed, if I wasn't speaking to an artificial intelligence, I would get nothing but dismissive and condescending customer service. They transferred me to a number that only services the states over and over again. Getting scam vibes
If I could rate less than 1 star I would.
0/10
Horrible!!!! Sent my iPhone for repair. Could not be repaired. The said they sent another to replace. UPS did not receive. Took over a month for replacement. Then I received a different phone. I just kept it but contacted them to inquire why I was still being charged monthly protection plan? They said to cover new phone. Ok. When I contacted them to fix charger portal. They said the phone I had wasn’t the one in their records they say they sent me so didn’t apply. I paid over $200 for protection of a phone they did NOT give me!!
My senior citizen mother brought her computer in as she was having an issue with it and the workers were very dismissive of her. She isn’t a very techie person and doesn’t know the language but she is able to describe the issues if you give her time. When I got home from work she was very upset saying they were talking down to her and just kept telling her that nothing is wrong. The next week I went in to the store with her and experienced the same issue, the worker was rude and said he told her last week there was no issues. I spoke up and asked how they know and he said he can see everything and there is no flags. The workers were trying to blame the issue on incorrect...read full review