Avalon Ford

Feb 2024

I am not a brand-loyal buyer but have seemingly had Fords for a long time now. I recvently bought a used Hybrid and neede winter tires so I was looking online for a cheap option. I called Avalon Ford for a baseline estimate of cost and withing minutes I had a quote that was only marginally higher than my online options. I ordered them and put the car in, got the shuttle to work, and then they picked me up at noon when it was ready.I really could not ask for much better speed and service. Also, the tires were Firestones and not a cheaper product that I would have had online. Tires, rims, TPMS all mounted, balanced, and installed for only about 150 more than it was...read full review

Feb 2024

Booked my Fusion for a recall notice on the 16th of January. Dropped it off and told it would be ready by end of day. No call backs so called left message to get update. Finally with ten minutes before they closed I went in to find out they didn’t get car finished and they had to order a part to get the work completed. Due to storm part would not be here till 18th. Well here I am on the 23rd still waiting for a call to get the recall completed. I would say this is not a good customer experience. Thanks for the non service .Finally on February 6th the work has been completed. The part they were waiting on wasn’t even used. All in all customer service was great and...read full review

Oct 2023

I had to setup a key fob and have a recall issue sorted out.the appointments personnel i dealt with was a complete professional.The service dept. was prompt and the jobs VERY well done.I've no problem giving these guys 5starsUpdate: 5 stars AGAIN. thanks to Dennis Adams & Service manager Chris Badcock for exceptional customer service. MY FUEL LINES ARE SPEC once again