Provision Eyecare

This has to be one of the most unprofessional locations that you can ever get your eyes checked out in. For starters, to make an appointment It takes them wanting to take you as a patient. Also, if you are a union member, be very careful with giving them the voucher,As they don't know, the policies of how to Properly enforce them. as a side note, they say they have to have you have a "mandatory"retina scan for an additional $50 that is their upsell says the doctor won't see you without it, which brings me to the next topic. There is no physical doctor in this location. It's all via the comfort of her own home via video. Any questions that you have afterwards? The receptionist has to text a doctor and have to wait for a response. Another note once you are picking out glasses,Although the selection is not new, they do have a lot NONE have prices on it. So if you have a question about 12 classes, she has to send pictures to the doctor and wait to get a response back on the prices. We went on the saturday, which they are supposed to open at ten in the morning and waited for the girl to arrive in front of the location until about ten twenty six when she finally showed up. When these things were brought up to the attention of *EMILY* the office administrator instead of taking a with a grain of salt,she stated that she does not want to deal with us as clients because she did not appreciate the constructive criticism, which in all businesses, is imperative for growth. Take your business elsewhere...anywhere but here

I made an appointment for my mother who is 93 years old, I gave all the information including insurance over the phone. I arrived there on a very cold day only to find out that she could not be seen because she needed to register. No one informed me about this over the phone when I had called. They failed to mention that I would need to register her in order to be seen. I was very disappointed not only by the situation but how I was treated so rudely by the gentleman and woman at the desk. They didn’t even apologize or make an effort to help me make another appointment for my mother. Instead they practically kicked us out. I will never be going back to this place again.

Do not come here. They will overcharge you with no explanation and waste your time by booking appointments on days they are closed. 1) Overcharging — my insurance covers contacts up to $250. I had to pay an additional $130 out of pocket. My family member who purchased the exact same contacts from another eye doctor with the SAME insurance only had to pay $9 out of pocket. This price discrepancy makes no sense! When I called to ask for more details (by the way, you cannot reach the office directly. A remote call center handles all the calls), I was told to look at the itemized receipt and the doctor REFUSED to speak to me because “there’s nothing to explain”. The itemized receipt did not answer my question and it was extremely unprofessional that the doctor refused to explain to me how my contacts were billed. 2) On TWO occasions, I had to reschedule my appointments because of this office’s negligence. The first time, they booked me an appointment for a day they were closed. The second time, I had to reschedule the day to pick up my contacts because the doctor was not in the office. Why did they allow me to schedule my pickup that day in the first place? Just extremely organized. Please do not waste your time and money and get your vision needs at another office.