Dillon Music offers quick and efficient service, fixing instruments on the spot when needed. They provide great support and communication, making them a joy to deal with. With excellent staff and a keen eye for valuing instruments, they can help you find a new home for your vintage instrument or get your current one adjusted to perfection.
They were very slow to respond to online inquiries. I was ready to place an order after getting a few important questions answered, but by the time I finally got the information, the horn was gone. I also had to call multiple times just to figure out what was going on.
They may be fine for in-person shopping, but based on this online purchase experience, I would not consider them again.
UPDATES: They reached out to me for remediation on the issues I encountered. Raising from two stars to four stars.
May 2026
5.0★★★★★
Five Stars - Exceptional Instrument & Service! I recently purchased a used trumpet online from this fantastic company sight unseen, and I couldn't be happier. The quality of the instrument is absolutely excellent—it plays beautifully and the craftsmanship is top-notch. The customer service was also outstanding from start to finish. Highly recommend them to any musician!
Apr 2026
5.0★★★★★
I had such a wonderful experience with Dillon Music! I brought in my 10-year-old’s French horn for repair, and they treated it with so much care and kindness. They understood how important the instrument was to my child and made sure everything was fixed perfectly.
What truly amazed me was their honesty and generosity—they even issued a charge back, which was completely unexpected. It shows how much they genuinely care about their customers, not just business.
If you’re looking for a music shop that is skilled, trustworthy, and full of heart, Dillon Music is the place to go!
