Wayne Subaru Service

Mar 2024

My last post from 3 years ago still stands true today (3/23/24). Yet again the service manager, Jerry, and his team earn 5 stars from this damsel in distress. Another blowout on route 23 in the pouring rain. NJM roadside came quickly BUT the attendant couldn't get my spare out of my Outback. He was hammering away at something and to my surprise, had bent the bolt holding the spare in place and could not get the tire out. One frantic call to Jerry and without hesitation, he sent one of his team to my rescue who was able to saw the bold and get the spare tire out. Thank you again Wayne Subaru service team! I don't know what I would do without you!2021-This service...read full review

Mar 2024

This was my 3rd service center after struggling to get something fixed on my newly lease car which came with defects. First service center passed off my case as being a new car that needed to be broken in. Second place found what the issue was and made adjustments which made driving much better, but it was not 100%. And both service centers listened and answered me with an assumption that driver was a fault, or that I had unreasonable expectations from the car. When I came here, the mechanic went on the test drive with me. He was able to feel and detect what the issue was right away. And that alone was such a big relief, because my first few month with this car has been...read full review

Feb 2024

A+++ to the service manager Jerry!!  Jerry was very kind and courteous with me about the issue I was having with my car. He knew I was beyond frustrated when I first called him and he was bring it down. I will take care of you 100%. WOW did he make me feel confident after trying 2 other dealerships for service. He listened carefully to my concern and provided me with the correct solution. He is extremely knowledgeable about the Subaru service department.  Jerry went above and beyond with me!!! He was able to diagnose the lights that were coming on my dashboard after Lynne Subaru in Bloomfield tried to fix it 4 times. All they would do is clear the codes and send me...read full review