1800 flowers

Jan 2026

Worst birthday gift delivery service ever.
I strongly recommend staying away from this company.
My plan for a surprise birthday gift for my partner was completely ruined due to their unprofessional service. I regret not checking the reviews beforehand.
I called multiple times to confirm the delivery details, yet they still got the delivery date wrong and showed a serious lack of communication. In the end, the gift was never delivered at all, and I had to give up and look for another company.
What made this even worse is that they contacted my partner directly about the gift—despite being clearly told it was a surprise and that they should not call. This...read full review

May 2025

I’ve been a loyal customer of 1-800-Flowers for years, but this Mother’s Day was a total letdown. The wrong flowers were delivered, and when I called to ask for a refund, I was kept on the phone for over 30 minutes and pitched multiple offers and redelivery options I didn’t ask for—instead of just owning the mistake. The final “solution” was a redelivery after the holiday, which completely missed the point. They said they were not authorized to refund, even though their team made the mistake and I have been a loyal customer. This experience was frustrating, emotionally exhausting, and completely misaligned with the company’s message about meaningful moments....read full review

Feb 2025

My sons ordered flowers for Valentine’s Day and they were never delivered. The company would not tell them which local florist they used and the best they would offer was a delivery on February 15. Horrible company with absolutely no customer service. Avoid this company and patronize a local florist. Help a small business thrive.