About West End Dry Cleaners
West End Dry Cleaners is a local business that has provided mixed experiences for its customers. While some have been satisfied with their services for several years, others have encountered issues such as delayed pickups and unexpected damage to their items. However, the business has also demonstrated exceptional customer service in urgent situations, accommodating client needs with professionalism and a positive attitude. Customers have praised the quality of the alterations performed, but some have expressed concerns about the high prices, finding them to be disproportionate to the services rendered. Overall, West End Dry Cleaners seems to offer a varied level of service, with both positive and negative reviews from its clientele.
Best dry cleaner in Rutherford! Fast turn around and amazing work. Took in a dress shirt that was stained a few years ago and has been to multiple other dry cleaners that couldn’t get it out while I was living away from Rutherford. Took it in to West End Cleaners and the stain came out! Thank you, West End Cleaners, for years of awesome work!!
I came in on a holiday weekend with a last minute alteration for a pair of pants. Sue was so accommodating and went out of her way to make sure I get them done in time for my trip. Excellent customer service.
Feeling pretty disappointed with them.
We’ve been using them for several years now without issue.
Sometimes things are not ready when promised but nothing significant.
This week, I picked up a skirt (they have cleaned before). Went out of town on business only to discover they had damaged the zipper.
I went back, showed them they had returned the skirt with damage that didn’t exist when dropped off.
They told me it was $25 to fix! They broke it and expected me to pay? They offered a $10 discount which still shows poor customer service from my perspective.
Left with a bad customer experience.