All Appliance Repair

Nov 2022

I've used this small family-owned business for years. They're responsive and price their work fairly.After calling them on a Sunday night and leaving a voicemail about a failing refrigerator, one of their repairmen was at my home by 1 pm the next day. Larry quickly diagnosed problems I was having with both the refrigerator and a dryer, and by the end of the day I received fair estimates for both repairs. These guys saved me from wasting thousands of dollars in appliance replacement costs. I hope to find another company like them when I sell and move to another state.Services: Dryer repair

May 2022

The repairman arrived when he said he would. He came prepared, however the replacement part was faulty. A new part was ordered and installed 2 days later. Prompt, friendly, and efficient. We were pleased.

Apr 2022

UNCERTAIN TECHNICAL EXPERTISE (REPAIR REQUIRED 4 VISITS OVER A 6-WEEK PERIOD TO FIX A SIMPLE PROBLEM) AND RUDE OFFICE PERSONNEL Our Frigidaire wall oven was just out of warranty when we used the self-clean function for the first time. Halfway through the cycle, the heat went off and we couldn't finish the cleaning cycle or cook. We contacted Frigidaire, who agreed to give us a parts concession if we used one of their three authorized service dealers. They set us up with All Appliance Repair, which initially seemed punctual and professional. We paid $96.30 for the diagnostic visit and were told the actual repair would cost an additional $100-$150 after the parts came in. The technician had to return three times because of parts issues, which he blamed on the manufacturer. All in all, he replaced the fan (which may not have needed replacing), digital clock (twice--the first one was the wrong model part and may not have needed replacing), and what he called a "cutout," a heat sensor/safety valve (twice--the first one was defective, and this may be the only part that actually needed replacing based on an internet search). Our oven does finally work. He did not bring an electrical tester until the fourth visit. Between the third and fourth visits, we contacted Frigidaire about getting a labor concession in addition to the parts coverage because of the repeat visits, and they agreed. The technician did not charge us for subsequent visits, but he seemed annoyed about the labor concession, especially when we asked about getting our initial payment refunded. He told us to call the office, but that it probably wouldn't work and that we should try Frigidaire first. So we did, and Frigidaire said that we were entitled to have all labor costs covered and escalated our request; we're waiting for a callback. Meanwhile, we called All Appliance Repair, and the woman we spoke to became angry and told us we were costing their company money, and she refused to refund the $96.30 and hung up. Because the technician may have made errors (the parts issue is not clear) and the staff is not willing to work out a payment dispute resolution, we cannot recommend this company. We are not trying to cheat them out of money, only to get the manufacturer to cover all costs. The contract between the manufacturer and the service provider may have limitations that we are unaware of may be the cause of their anger. We'll see what Frigidaire says when they call back.