Ulta Beauty is a popular US retailer that offers a wide range of beauty products from various brands. Customers can choose from over 25,000 products across 500 brands, including Tarte, Fenty, Redken, and CHANEL, as well as exclusive brands like Kylie Cosmetics, Olaplex, and Colourpop. The retailer also offers a salon that provides services such as haircuts, color, makeup, and ear piercing.
Customers have shared mixed experiences with Ulta Beauty. One customer particularly enjoyed their visit to the salon, praising their stylist Xiara for her expertise in coloring and styling textured hair, and her friendly demeanor. Another customer had a very positive experience with a different staff member named Shaz, who was exceptionally helpful in selecting foundation for their melanin skin tone, demonstrating great customer service, kindness, and knowledge. Additionally, a customer praised a clinic technician at the Mt Laurel store for her patience and helpfulness when assisting with eyebrow pencils for their mother, who has dementia, and for providing samples for rosacea treatment.
Despite some variation in customer experiences, there are also positive reviews of individual employees. Another customer shared their positive experience with an employee named Sydney, who went above and beyond to help them find a suitable primer and provided excellent customer service.
In summary, Ulta Beauty offers a wide range of beauty products and salon services, with customer experiences varying depending on the location and individual employees. While some customers have encountered unhelpful or unfriendly staff, others have praised employees for their expertise, patience, and outstanding customer service.
