About Ulta Beauty
Ulta Beauty is a popular US retailer that offers a wide range of beauty products from various brands. Customers can choose from over 25,000 products across 500 brands, including Tarte, Fenty, Redken, and CHANEL, as well as exclusive brands like Kylie Cosmetics, Olaplex, and Colourpop. The retailer also offers a salon that provides services such as haircuts, color, makeup, and ear piercing. Customers have shared mixed experiences with Ulta Beauty. One customer particularly enjoyed their visit to the salon, praising their stylist Xiara for her expertise in coloring and styling textured hair, and her friendly demeanor. Another customer had a very positive experience with a different staff member named Shaz, who was exceptionally helpful in selecting foundation for their melanin skin tone, demonstrating great customer service, kindness, and knowledge. Additionally, a customer praised a clinic technician at the Mt Laurel store for her patience and helpfulness when assisting with eyebrow pencils for their mother, who has dementia, and for providing samples for rosacea treatment. Despite some variation in customer experiences, there are also positive reviews of individual employees. Another customer shared their positive experience with an employee named Sydney, who went above and beyond to help them find a suitable primer and provided excellent customer service. In summary, Ulta Beauty offers a wide range of beauty products and salon services, with customer experiences varying depending on the location and individual employees. While some customers have encountered unhelpful or unfriendly staff, others have praised employees for their expertise, patience, and outstanding customer service.
I got my hair done by Hailey and absolutely loved my experience. She is so sweet and really cares about your hair. She’s attentive and takes her time to make sure you love the end product, asking questions throughout the service so you know you’ll be getting what you want. I have really thick hair and got a full highlight and cut, a big service that takes a long time, and she didn’t mind at all and was very thorough despite it being a tedious job. Definitely book with her!
I've been to this location multiple times over the years, & this is the FIRST time I've experienced superior customer service! I brought my mother in today (Mother's Day) to try & find new foundation that would match our melanin skin tone seemlessly. Which we all know is not an easy task when so many name brands and shades are available. BUT shout out to the cosmetic representative ✨ SHAZ!!! ✨
Upon entry, she greeted us and asked if we needed help with a beautiful smile & kind mannerisms. She took the time to ask questions, focus on our needs and gave us an exceptional experience! Shes informative and intentional about her expertise in makeup. Her customer service...read full review
I would like to thank the Clinic technician at the Mt Laurel store. She very kind & helpful. We were looking for eyebrow pencils for my Mother. My mother has dementia & she was very patient. ( of course she did not know that.) She also helped me even though I was not planning on getting anything. I have Rosacea she gave me 3 samples to take home & try.