UPDATE: Thanks Whinnie for taking the time to listen and share your side from management point of view!!!
One of the owners tracked me down by my review and reached out to apologize for how I was treated, share Her point of view and assure me that is not the norm, it is not how clients should be treated and how the situation was addressed - although not the norm, it was not an isolated incident with this individual and I was not the only person negatively affected. Based on other clients’ I happen to overhear telling someone about their longstanding satisfaction in addition to family who has over a decade of positive experience... read full review
April 2025
I was having a bad morning. Like a really bad morning. And on top of it all my old nail place had destroyed my nails. So I decided to get my nails done at a new place and I was nearby glamour so I stopped in. John took care of me and I Came in with an inspo pic for some cute Easter nails, and one of the other technicians helped me pick out the colors and they were spot on, As where my nails exactly what I wanted. John took great care in painting the colored tips. My visit was not rushed though even though i was a walk in. It totally turned my day around! I will def be back!
April 2024
I have been a customer here for 20 years and that says something for itself. The staff is so friendly and super accommodating. They take excellent care of their customers. And if I ever had a nail issue (which is super rare) they have zero problem getting me in asap for a repair. Highly recommended.
UPDATE:
Thanks Whinnie for taking the time to listen and share your side from management point of view!!!
One of the owners tracked me down by my review and reached out to apologize for how I was treated, share
Her point of view and assure me that is not the norm, it is not how clients should be treated and how the situation was addressed - although not the norm, it was not an isolated incident with this individual and I was not the only person negatively affected.
Based on other clients’ I happen to overhear telling someone about their longstanding satisfaction in addition to family who has over a decade of positive experience... read full review
I was having a bad morning. Like a really bad morning. And on top of it all my old nail place had destroyed my nails. So I decided to get my nails done at a new place and I was nearby glamour so I stopped in. John took care of me and I Came in with an inspo pic for some cute Easter nails, and one of the other technicians helped me pick out the colors and they were spot on, As where my nails exactly what I wanted. John took great care in painting the colored tips. My visit was not rushed though even though i was a walk in. It totally turned my day around! I will def be back!
I have been a customer here for 20 years and that says something for itself. The staff is so friendly and super accommodating. They take excellent care of their customers. And if I ever had a nail issue (which is super rare) they have zero problem getting me in asap for a repair. Highly recommended.