About American Water Resources
Reviews for American Water Resources
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American Water Resources (AWR) has been providing effective protection against unexpected repair costs for over 20 years. They offer affordable services for water lines, sewer lines, in-home plumbing, and interior electric lines, ensuring peace of mind for homeowners. AWR is known for its exceptional customer service, professional local contractors, and fast response times. Customers have praised the company for its hassle-free repairs and comprehensive support during service line problems. AWR is recognized for its reliable home warranties and prompt service, often resolving issues within hours. Additionally, AWR is an accredited member of the BBB, reinforcing its commitment to quality service. Customers have highlighted the compassionate assistance received from AWR representatives, noting their understanding and helpfulness. The efficient enrollment process and the professionalism of the staff have also been praised. Customers have expressed satisfaction with the company's honesty, with one reviewer mentioning a refund for an extra premium payment. The process of consolidating monthly premium payments for multiple residential insurance policies has been described as seamless, with the representative being professional, helpful, friendly, and engaging on a personal level.
American Water Resources is a wonderful company to deal with. Every time I have made a claim, the problem has been fixed within days. The representatives that speak to you over the phone take care of everything for you, including scheduling maintenance of your choice or whoever they choose. I have been a customer for at least 10 years and they have never failed me. I highly recommend American Water resources.
WVAWC confirmed a leak on my side of the water meter and shut my meter off on 4/22. I submitted a claim to American Water Resources on 4/22/2026. Blue Ridge Mountain Plumbing came after 6 pm on 4/24. They were unable to loosen the valves on the water meter, so they left. WVAWC loosened the valves on 4/25. I advised Jeff at Blue Ridge that the valve issue was resolved on 4/25. I called multiple times to see when Blue Ridge would return to fix the line leak. I finally received a phone message from Kim at Blue Ridge at 1:52 pm on 4/28 saying the earliest available date for my repair was 5/4. I had already been without water for 5 days. I am in my 70s. I told her...read full review
Not happy with what is covered and with the time waiting for someone to come fix it I told them i had 3 outlets to fix and he said only one at a time can they fix , this after waiting 2 weeks for him to come out ! Also asked if attic fan covered and they said no without even looking