About Valley Medical Group Montvale
Valley Medical Group Montvale is a healthcare provider that consistently delivers great experiences for its patients. The facility is clean, well-maintained, and conveniently located. Patients praise the attentive and thorough care provided by the providers, who take the time to address all their concerns and provide helpful guidance on health and wellness. The staff are described as helpful, friendly, and efficient, ensuring smooth and pleasant visits. Patients appreciate the short wait times and the ability to have lab work done on-site. Overall, Valley Medical Group Montvale is highly regarded for its quality of care, professional staff, and comfortable environment.
If I could leave negative reviews I would. This place went down hill so fast. Was on a telehealth zoom call and was on hold for over 50 minutes. Then had to call back three times to get my medication sent to my pharmacy. Not sure what the issue is here but complete incompetence.
This place is unorganized, please listen to the other reviews. Was given an appointment by the nurse for a 2 week follow up, then was called back by the doctor for her to say I need to wait 4 weeks. Then at 2 weeks, I called to ask if we can come in sooner because I feel much better symptomatically, and just want to see if my tests are negative to save me another 2 weeks of waiting. The person on the phone told me it’s totally fine to come in as a walk-in, I just won’t be able to see a provider, which I was more than okay with! I drive 20 minutes there (not even 30 minutes after hanging up) just for the girl at the desk to dismissively tell me to go home because I...read full review
Really bad follow-up. Went in for a UTI and they prescribed me a basic antibiotic until culture results came in. I wasn’t feeling better even after 3 days of antibiotic and started feeling worse. It took 4 days to get the culture reports and when I finally did get it, based on the report I needed to be on another antibiotic and waited ages for the nurse to follow up and send in a new prescription. Still haven’t received a call back; am I expected to suffer ?