About FireFox Energy Concepts
Firefox Energy Concepts is a family-owned and operated business in Lafayette, NJ, serving the Tri State area since 1982. They specialize in gas, wood, and pellet burning appliances, providing sales, service, and installation. Customers consistently praise their knowledgeable and professional staff, noting their honesty and transparency regarding timelines during installation. The company is recognized for its outstanding customer service, including warranty coverage and a commitment to assisting customers beyond their typical services. Recent reviews highlight positive experiences with the staff, including Jim and a newer technician, Declan, who have been described as friendly and professional. Customers appreciate the efficiency of their wood burning inserts, which effectively heat entire homes, and commend the team's attention to detail and dedication to resolving concerns, ensuring appliances work like new.
Had a cleaning back in June and it went great from the phone call to the cleaning. Everyone was nice a knowledgeable. The previous owner of my house had the wood burning insert installed by them back in 2020. This thing heats my entire house and is super efficient. Don't believe all the bad reviews you see, some people have a real sense of entitlement.
Outstanding service. Pellet/wood stove service and cleaning for many years and each tech, including the owner Jim, have always been great to deal with and professional. The office staff is always friendly. A newer tech, Declan, did an outstanding job. Very professional, including attention to detail. We will always use FireFox Energy Concepts.
Nice store, met Jim the owner.
Very friendly and informative.
Can't wait to get my new house to have a gas insert installed.