About FireFox Energy Concepts
Firefox Energy Concepts is a family-owned and operated business in Lafayette, NJ, serving the Tri State area since 1982. They specialize in gas, wood, and pellet burning appliances, providing sales, service, and installation. Customers consistently praise their knowledgeable and professional staff, noting their honesty and transparency regarding timelines during installation. The company is recognized for its outstanding customer service, including warranty coverage and a commitment to assisting customers beyond their typical services. Recent reviews highlight positive experiences with the staff, including Jim and a newer technician, Declan, who have been described as friendly and professional. Customers appreciate the efficiency of their wood burning inserts, which effectively heat entire homes, and commend the team's attention to detail and dedication to resolving concerns, ensuring appliances work like new.
A friend of ours used Firefox Energy Concepts to install her gas fireplace. She had great things to say about the company, so we called them. From the first call, they were both professional and friendly. They showed up on time when the appointment day came and gave us a very fair quote for a gas fireplace. We scheduled installation after having the gas line installed by our local plumber. Again, they came on time and installed the new fireplace in a surprisingly short amount of time. The remote starter stopped working after about two weeks, so we called them. They were again very accommodating and came as soon as they could (within a few days) to replace what turned out to be a faulty remote. We were very impressed with the level of customer service we received and would not hesitate to recommend Firefox. Great product and great customer service. Thank you Firefox for an outstanding job from start to finish!
I had some concerns with the gas fireplace that was in the house we recently bought. Through e-mail and texts, I conversed with Warren and explained to him my concerns. He was able to direct me to where I could fine the specific numbers for my insert and was able to order the parts I was concerned about. He ordered the parts and scheduled me for service. Jim, their technician showed up on time and went right to work explaining to me everything that he was doing and confirmed that my concerns were warranted. After completing the service, the fireplace is working like new. I cannot say enough good things about this company and their commitment to providing excellent service. I highly recommend them!
They did an excellent job!