About Excel Pool Service
Excel Pool Service specializes in a wide range of inground swimming pool services, including repairs, renovations, openings and closings, leak detection, liner replacements, and safety cover installations. Operating throughout New Jersey, the company is known for its industry-leading technicians who have extensive experience and knowledge in handling various pool projects. Customers have praised the exceptional service provided by the staff, highlighting their professionalism and efficiency. The technicians are praised for their quick and thorough installation of pool covers, ensuring a clean work area. Clients consistently report satisfaction with the service, noting that Excel Pool Service delivers top-notch assistance from the office staff to the technicians, making them a highly recommended choice for any pool-related needs. The reviews highlight the great service provided by the company, with customers praising the technicians' punctuality, knowledge, and responsiveness. Customers have mentioned specific employees, such as Paul C. and TJ, who have been described as "awesome" and "super knowledgeable." The reviews also mention the company's ability to resolve longstanding issues, with one customer praising the expertise of the "Spa expert John" in addressing a persistent leak.
We have used Excel Pool Service for seven years because of excellent support. I call with the most rookie questions regarding pool care and Excel always helps me. Running me through trouble shooting on the phone or looking at photos or videos of my question sent by email, and these are always followed up with a phone call. The teams for openings, closings, or repairs are consistent; this company doesn’t have a revolving door of employees. The teams always call in the morning to give me a reasonable time envelope for when they will be out, usually only an hour, not like the cable company. When they get here, they are so efficient, and helpful. I’ve learned a lot about the pool’s care because of their patience. It can be a wait to get through on the phone during their busy weeks, but Excel always calls back and responds to emails quickly. I highly recommend Excel, good honest peeps all around. -Tracy N Ocean, NJ
New pool installed this summer. Paul answers all my questions and is super responsive! Appreciate him so much!
Great service and company