Hand and Stone Massage and Facial Spa

Aug 2023

I have had several massages at this Hand & Stone, as I signed up for the monthly membership. I received massages from several of the massage therapists at this location and wasn't thrilled with any of them. Some were better than others but none I wanted to have a second appointment with. A couple actually hurt me by using strange techniques. I ended up cancelling my membership after six months.Additionally, the whole place smells like rancid oil.I will say that I enjoyed the facials at this location. I didn't like the pressure to upgrade my facial while I was on the aesthetician's table, though.

May 2023

The massage was advertised to be 1 hour... it was done in 45 minutes. When I asked why, the receptionist told me that they allow 15 minutes for undressing/dressing. She told me that I could buy the 90 minute massage to get more time (for an actual 75 minute massage- great solution *eye roll*) I paid extra for a scalp massage and it was really short and not worth the extra $20. I was very disappointed. There are far better places to get a massage.

Nov 2022

I’ve been a member for 6 years at this location. Unfortunately, the front end & management team are no longer helpful or pleasant like it once was. I used to look forward & enjoy my experience here, but over the last year that has changed, unfortunately. The primary problem with this location is lack of customer service at the front desk, lacking in professionalism & communication.