So, I am awake at 2:17 a.m. because the evening before I'm due for a procedure...one that was supposed to be scheduled for today...I found out that your office never scheduled it. I spoke to someone late last night who was apologetic. I emphatically explained that rescheduling is not an option. I scheduled the day off from work and ensured I had transportation. My husband is scheduled for the same procedure next week and then rotator cuff surgery on the 18th...meaning I have no transportation for my own procedure any time this year. And my deductible resets in January meaning I would have to come up with thousands out of pocket immediately while the procedure would be fully covered if done today. I received no more calls, so I lie awake worrying about getting pain relief today or having to wait several months. Had your or the surgical center's procedures been more patient-friendly and confirmed appointments and times a week or more in advance, I would not be awake at 2:28 a.m. worrying about how I am going to get this situatuon resolved. I hope you can resolve this today. If not, I'll find another doctor. Something similar happened 2 years ago with you. I don't appreciate the unnecessary stress or sleepless nights. I really like my doctor. But the practice has problems.
Aug 2018
Very pleased with Drs and staff . The only complaint I have is the wait time
Dec 2017
These doctors do there best to help you become pain free. They listen to your concerns and really try to help.
So, I am awake at 2:17 a.m. because the evening before I'm due for a procedure...one that was supposed to be scheduled for today...I found out that your office never scheduled it. I spoke to someone late last night who was apologetic. I emphatically explained that rescheduling is not an option. I scheduled the day off from work and ensured I had transportation. My husband is scheduled for the same procedure next week and then rotator cuff surgery on the 18th...meaning I have no transportation for my own procedure any time this year. And my deductible resets in January meaning I would have to come up with thousands out of pocket immediately while the procedure would be fully covered if done today. I received no more calls, so I lie awake worrying about getting pain relief today or having to wait several months. Had your or the surgical center's procedures been more patient-friendly and confirmed appointments and times a week or more in advance, I would not be awake at 2:28 a.m. worrying about how I am going to get this situatuon resolved. I hope you can resolve this today. If not, I'll find another doctor. Something similar happened 2 years ago with you. I don't appreciate the unnecessary stress or sleepless nights. I really like my doctor. But the practice has problems.
Very pleased with Drs and staff . The only complaint I have is the wait time
These doctors do there best to help you become pain free. They listen to your concerns and really try to help.