American Pool Southern New Jersey

On Sunday, July 26, at 12:45 pm I arrived at our apartment complex pool (Kingswick). At 1:15 the lifeguard called a 15 minute safety break. She tested the water, jumped in the pool and used the restroom. Completely acceptable. . At 2:45, she called ANOTHER 15 minute safety break. Talked on her phone the entire time. At 3:00PM she called pool closed for 30 minutes. Our pool is only open Wednesday to Sunday from 12pm to 7pm. Oh, and there were 2 guards on duty. What was the second guard doing the entire time from 12:45 to 3:00pm?
On her phone the Entire Time. Never looked up. I have pictures. I will be back at the pool from 3:30pm to 7:00pm. Definitely will report on that… read full review

I broke down yesterday at this business. I asked a lady working there for a ride down the highway to an auto store. She said let me get my boss and proceeded to never come back out. My husband walked 2 miles to the store in the blazing sun. We were stranded from 12:30-6:30. at that location. The workers left for the day with zero regard. We ended up needing a tow. I know this isn’t specific to working with this company however I think it shows the character of the company and it’s employees.

I recently participated in a 3-day lifeguard training (even though it’s only supposed to be 2 days) through American Pool at 968 Kings Hwy, West Deptford, NJ. The instructor, Hannah Nees, told us we’d get two chances per test—but most of the 20 participants only got one. Only 3 people passed overall.

She was extremely unprofessional: yelling at us, cursing when we messed up, and barely paying attention. She was on her phone constantly and ignored certain people.

The whole experience felt inconsistent, unfair, and like a complete waste of time. I hope American Pool reviews this and holds their trainers to a higher standard.