About Cass Towing
Cass Towing provides battery services and car towing. They will take your car to where it needs to go after a service by your mechanic. However, it is important to note that their rates are expensive. It costs a flat fee of $150 for them to show up, plus an additional $5 per mile. A reviewer suggests shopping around for other towing companies before using Cass Towing to ensure you get the best rate. In terms of customer service, there have been mixed reviews. One reviewer had a positive experience with a polite and courteous employee named Shari. However, other reviewers have mentioned encountering employees with less than desirable attitudes. It is worth noting that these negative interactions may have been due to the customers approaching the employees with an attitude first. There have been complaints about the timeliness of Cass Towing's services. However, the company handles tows for AAA, major insurance companies, private cash calls, and PD tows, which can take priority over other calls. Additionally, complications can arise during other calls, making it difficult for the company to give accurate estimated times of arrival. It is also worth noting that many of the negative reviews seem to be from people who were upset about having their vehicle towed from a private parking lot. There were clear and visible private parking lot signs, as well as signs pointing to public parking. Therefore, it is recommended that individuals check for tow away signs and investigate the parking lot before deciding to park there to avoid having their vehicle towed. In summary, Cass Towing provides battery services and car towing at expensive rates. They have had mixed reviews in terms of customer service but have had positive interactions with some employees. Complaints about timeliness may be due to the company handling priority tows and complications arising during other calls. It is recommended to check for tow away signs and investigate parking lots before deciding to park there to avoid having your vehicle towed.
Christian towed my car at almost midnight when other tow companies AAA tried to dispatch wouldn't take the job. He was professional, competent, and very kind, and tirned what was looking to be a long abs frustrating night dealing with AAA into a great resolution. Thank you, Christian!
It’s kind of funny after browsing through these reviews about Cass Towing most of the bad reviews are from people who are not satisfied that they had their vehicle towed due to the fact that they were the ones that illegally parked in the first place when there is clear and visible private parking lot signs displayed in multiple locations of the lot as well as a lovely bright white sign with an Arrow pointing in the direction that is public parking and therefore they would not have to worry about getting to their car after dinner only to discover it’s not there because it was towed out of a private parking lot that you decided to trespass on so if you think about...read full review
My mechanic recommended them and they did the job of getting the car were it needed to go. However they are exceptionally expensive it is a flat $150 just to show up plus another $5 a mile on top of that. My bad for not asking for the rates before going with them. I suggest you shop other towing companies before using them.Service: Car towing