JP Carter Electric, LLC
“When we came back from a vacation, we found the display panel in our generator not working properly.
I wrote a message to Brenda, their office manager, who wrote back at lightening speed. She then referred this issue to Tom Garvin, one of their very capable technicians. Tom called me right away, and we talked over the phone for quite some time. With his professional, patient, and very knowledgeable guidance, the issue is now resolved. :-)
Tom also explained the root cause of the display malfunction is due to the firmware update failure. He told me how to follow the instructions to set up the WIFI in the generator. We did it, and now we are all set with network connection and remote monitoring.
We are very happy with what Brenda and Tom did for us...”
