Matt, the installer who came and ran a new set of ductwork to a porch room, was absolutely great. He was presented with several unforseen obstacles and overcame each of them without so much as a grumble. All smiles and the job is done much better than I would have thought possible. Would recommend Matt and Keating for any hesting and cooling jobs. Will have them replace my furnace next year.
Thanks again Matt.
March 2026
EDIT- Updated to 5 stars. The office assistant told me they would be out mid-afternoon. After I fixed the problem, they showed up mid-morning and charged me a call-out fee... Update - One of their managers reached out and refunded the call-out fee. After this gesture, I have no qualms recommending their customer service. Thank you. BTW, they replaced our water heater 10+ years ago. They were quick, efficient, and priced appropriately for the work done. The new water heater has performed without a hiccup since then.
January 2026
Incredible experience with these fine people. I lost water pressure on a Monday night with a 4 week old baby in the house. I called on Tuesday morning and they had Peter here same day to look at the issue. It ended up being a Pressure Tank and he stayed late to make sure that we would have running water that night for the newborn. There was another part that was bad as well, and Brandon was able to drive a part from Keene at 7PM to the house and they installed it and got everything back up and running. Unbelievably grateful to both of them for not only getting here same day, but for staying until close to 8PM to make sure that we had running water in the house. I couldn't... read full review
Matt, the installer who came and ran a new set of ductwork to a porch room, was absolutely great. He was presented with several unforseen obstacles and overcame each of them without so much as a grumble. All smiles and the job is done much better than I would have thought possible. Would recommend Matt and Keating for any hesting and cooling jobs. Will have them replace my furnace next year.
Thanks again Matt.
EDIT- Updated to 5 stars.
The office assistant told me they would be out mid-afternoon. After I fixed the problem, they showed up mid-morning and charged me a call-out fee...
Update - One of their managers reached out and refunded the call-out fee. After this gesture, I have no qualms recommending their customer service. Thank you.
BTW, they replaced our water heater 10+ years ago. They were quick, efficient, and priced appropriately for the work done. The new water heater has performed without a hiccup since then.
Incredible experience with these fine people. I lost water pressure on a Monday night with a 4 week old baby in the house. I called on Tuesday morning and they had Peter here same day to look at the issue. It ended up being a Pressure Tank and he stayed late to make sure that we would have running water that night for the newborn. There was another part that was bad as well, and Brandon was able to drive a part from Keene at 7PM to the house and they installed it and got everything back up and running. Unbelievably grateful to both of them for not only getting here same day, but for staying until close to 8PM to make sure that we had running water in the house. I couldn't... read full review