Dead River Company

Dead River Company is known for its reliability in delivering propane, heating oil, and kerosene to homes and businesses in Northern New England. They offer energy-saving solutions and install high-efficiency heating equipment, while providing 24-hour emergency service for their customers' peace of mind. The company has a strong focus on doing things right and treating customers well, with staff who show up when promised, keep work areas clean, and explain the work being done. Customers have shared positive experiences with the company's responsiveness and helpful staff, especially during transitions like switching from natural gas to propane, which was made simple and stress-free. The technicians are praised for being kind, courteous, and knowledgeable, with one recent technician explaining boiler issues clearly and offering helpful tips. Management supports their technicians to ensure proper work without cutting corners, and the company values training and mentorship to improve service quality. While most reviews highlight reliable and friendly service, some customers have experienced less positive moments, such as being charged over $400 for boiler service due to technician delays and long hold times with tech support. Customer service staff like Lisa were reported to be unhelpful in addressing concerns, indicating some room for improvement in communication and issue resolution. Overall, Dead River Company is appreciated for its dependable service, professional staff, and commitment to doing the job right, with ongoing efforts to improve customer communication and service coverage.