I finally found CASCO after calling quite a few residential appliance repair companies for my 30 year old commercial-style residential Dynasty oven. I had been able to source the OEM parts from Dvorson’s in CA before finding CASCO. Marlene the dispatcher was very professional, friendly and a great communicator. She explained the pricing structure in advance. She also communicated updates as to the arrival time of the techs. The lead tech Alex and his trainee Caleb could not have been more pleasant to work with. They were both very professional, thorough, and friendly. CASCO primarily works with commercial equipment so that gives them the knowledge and experience to… read full review
About Casco Food Equipment Services Inc
Casco Food Equipment Services Inc. provides repair and maintenance for commercial cooking, warewashing, and prep equipment by factory trained technicians. They service gas, electric, and steam equipment, and handle warranty refrigeration. Customers consistently report that the company goes above and beyond, describing them as professional, communicative, punctual, polite, friendly, and helpful. Reviews highlight exceptional service, including receiving needed parts quickly for a fair price and receiving after-hours technical support. Technicians are noted for being polite and professional, efficiently solving urgent problems even when fitting in last-minute appointments. The business is credited as a large reason for customers' success, with many expressing being beyond grateful for the team.
Reviews
I truly can not say enough positive things about Casco, and specifically Kevin Berkebile.In a time of relatively poor customer service becoming normal, Casco consistently goes above and beyond on all aspects.They are professional, communicative, punctual, and polite.On multiple occasions, Kevin has personally helped me after-hours with technical support. Casco is a large reason why my business is so successful!A+++
They got me the part I needed in less than a day, which was quicker than the other vendors I asked could do, and for a fair price (within a couple dollars of the lowest price I could find). Friendly, helpful customer service.
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Location
8025 S Willow St #103, Manchester, NH 03103
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