Concord Eye Center: Ziwei Wu, OD

Feb 2024

I purchased my glasses last year with the glass scratch warranty, went in there today to get just my left lense changed because my prescription had changed and also to collect on the warranty of my right lense because it was scratched. I was told that they use a different lab so I would have to purchase two new lenses instead of the one and because they no longer used the lab my original lenses were made I could not collect on the warranty. So in other words last year I paid for a warranty I cannot use and they would not stand behind. The clerk did not even try to work with me, and seemed to be more interested in sipping her iced coffee than helping me out. Horrible service,...read full review

Oct 2023

I had an eye infection and cellulitis and needed to be seen as soon as possible. Dr Hall was kind enough to fit me into his schedule today and I started antibiotics within an hour! This practice is definitely busy but everyone I encountered today did a tremendous job. They were there to help me and it showed. From the initial call to receiving a call back to being assessed by Alexis.....it was all done with a smile, an introduction, courtesy and professionalism. A very pleasant experience. Thank you very much!

Sep 2023

absolutely terrible service in the glasses department. first pair i ordered, when I called for their status, I was told still on order. I finally went there and picked them up and was told they had been there for 2 weeks. Looks like I am getting the same song and dance this time. it has been over s=6 weeks and told they are on order.