Ulta Beauty is a large retailer offering a wide variety of cosmetics, fragrances, and skincare products from numerous brands, including exclusives. Shoppers can find products ranging from well-known names like Tarte and CHANEL to newer brands like Kylie Cosmetics and Colourpop. The store also emphasizes "Conscious Beauty" with options for vegan, clean ingredient, cruelty-free, and sustainably packaged products. Ulta Beauty features a salon offering hair, skin, and makeup services, including haircuts, coloring, brow waxing, and lash extensions. Appointments can be booked online or walk-ins are welcome when stylists are available.
Many customers have enjoyed their visits, especially the services provided by stylists like Skyla. Several reviews highlight her excellent work on eyebrows, noting how she listens carefully and creates natural, perfectly shaped brows. Customers also appreciate her kindness and professionalism, making the experience more comfortable. One reviewer mentioned that they felt reassured and satisfied after her brow wax and hair treatment.
Additionally, shoppers who find makeup shopping overwhelming have praised Meleny for her helpful guidance. She assists in finding the right products, color matches, brushes, and applicators, making beginners feel confident and capable. Customers are excited to return and ask for her specifically to continue their makeup journey.
While Ulta Beauty offers a vast selection of products and services, some customers have experienced issues with customer service, citing unhelpful or dismissive staff and pressure to sign up for the rewards program.
Absolutely wonderful experience at Ulta thanks to Melanie! She is such a kind, sweet professional whose patience and knowledge was so incredibly valued and helpful. She helped me pick out multiple essential items and ensured I picked the right, complimentary shades. I could not imagine getting help from anyone as wonderful!
Jenny just made a very big wrong- right! She is heaven sent 🩵 I won’t shop at any other Ulta while she is GM if I can help it. Customer service online refused to help me after speaking to three people, but Jenny listened to my problem and understood! that it needed to be made right and found a way to do what was best for me and the company. $100 not waisted due to product defect and a long time customer happy with the experience💕 thanks again girl
My 5-star review is all thanks to Kayla. She is great at her job and is so positive. Right away you feel comfortable asking for help. She has such a bubbly demeanor. She looked in not one or two but three places for a product for me and even offered to reserve it for me at another store. Then she proceeded to educate me on the store coupons which I really appreciated. She is a stellar employee. This has been by far the most positive experience I have had at this store and it is all thanks to her.
7701 Towne Center Pkwy, Papillion, NE 68046
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