JCPenney Portraits

Sep 2023

I had a photoshoot for my one-year-old's birthday in July, and unfortunately, I cannot give it a positive review. While the digital images were eventually received a week later, after multiple follow-up calls. I paid extra in cash for a standard 10x13 print, as their card machine was broken. I called them multiple times and was told they will have the issue taken care of, have the manager look at it. Unfortunately, despite my payment, I never received the print. This left me frustrated, as there was no way for me to dispute the charge given the cash transaction.

May 2023

There is a reason why the staple stores... Sears, Wards, Brandeis, and Woolworth are no longer around. All one has to do is walk into Penny's and what is missing...customer service...quality merchandise and employees who wanted to work in retail.I went into Penny's to make a purchase... no one was around to direct me to the item I was looking for....so wore out some leather to find it... when I did... you got it... no one was around to offer assistance.I had a coupon, a 10 dollar one. As I went to the front, I was told the coupon was only worth 3 dollars. I did not purchase the product.The moral of this story is today's retail business's have lost their focus... the blame...read full review

Dec 2022

The photographer refused to take more than one picture of my toddler and of myself with my toddler but took dozens of pictures of my sister and her family because her children are school age and she isn't a single mom. Yet i got the same photos bundles as she did and paid for the photo session with my bundle. Maybe get less judgmental photographers because this was a horrible offensive visit and to treat us differently because I don't have a husband to bring along and the photographer didn't want to take pictures of my toddler even though they knew her age when i booked the photo session, shame on you Penny's and lifetouch.