JCPenney Portraits

Mar 2024

The young blonde photographer that worked on Saturday was lovely. She was very patient with my children and forthright about the prices of each item. The pictures were very cute and we will return. Instead of spending $650 on some fancy overlays and an outdoor session, we paid 1/6 of the price and were just as, if not more, satisfied with the result. Groupon for the win! The Shutterfly digital album was easy to access and available the same day. It was very easy to use. Polite staff, cute photos and an efficient process. I couldn’t ask for much more!

Jun 2022

I have been a customer of JC Penney for 50 years. My mother was also an avid customer. Today I went in this location to purchase some dress shoes for my grand-daughters. My 2 daughters, 2 grand-daughters, husband and future son-in- law in tow. This place is a ghost town. Gone are the days of the bustling store, friendly helpful staff. The shoe department was unmanned. The store was literally vacant. When we arrived at the front there was 3 people at the checkout. I had the unfortunate opportunity to be waited on by a woman named Jackie. She asked for my method of payment and I told her a credit card. She asked if I wanted to use my JC Penney card I told her no. I told her there was a 15 percent coupon on line and I proceeded to look for it on my phone. She then stated she had it and proceeded to lecture me in a very condescending manor on getting the app for JCPenney. She went as far as telling me to go to the App Store to get the app. I may have gray hair and be a senior citizen but I am not senile. I just made Jackie look up the 15 percent coupon and give it to without me having to look it up or get your app. I am a college educated person and predict with that kind of employee your chances of survival in the retail world are not favorable. It took me 6 months to come back into this store from my last visit. Probably won't shop her again, ever!

Jan 2022

Overall, a bad experience. We've been using JCP portraits for over 8 years. We showed up Monday for our scheduled appointment, only to be told that the camera was not working and the system was down. Then we rescheduled for the next day, we ended up with a time slot during nap time... the photographer started 10 mins late and only took our photos for 20 minutes. We had a toddler that didn't understand what to do... and the photographer seemed pressed for time. I was less than impressed. I will find a different studio going forward.