About Rockbrook Animal Clinic
Rockbrook Animal Clinic is highly regarded for its exceptional veterinary care and compassionate staff. Many pet owners have shared their positive experiences, highlighting the clinic's excellent communication and thorough approach to treatment. Dr. Natalie is particularly praised for her ability to assess and create effective treatment plans without unnecessary tests. The staff is described as knowledgeable, friendly, and attentive, providing various options for pet care. Clients appreciate the clinic's willingness to accommodate urgent appointments, ensuring pets receive timely attention. The clinic offers comprehensive care, including blood work and x-rays, to check for obstructions or other issues. Dr. Vipond is also recognized for being very caring and responsive to questions or concerns. The welcoming environment helps pets feel comfortable, with staff sometimes sitting on the floor to make interactions less intimidating. Overall, Rockbrook Animal Clinic has earned strong recommendations from satisfied pet owners, reflecting a place where pets are treated with love and respect.
They are always so compassionate and clearly care about my animals but they are also understanding of financial constraints. They don't offer payment plans or anything but they do their best not to go crazy with stuff without discussing the cost which I really appreciate. Every doctor and tech is so kind and makes me feel like they are doing all they can to help my pets live full and happy lives.
Happy with our experiences when in the clinic, everyone is friendly, helpful, and never pushy!
But I have never once had them answer the phone when I was calling to schedule something. They do call back but a bit frustrating to have to wait for a call back every single time.
Doctor Vipond and his staff are very compassionate, knowledgeable, and trustworthy. They offer a wide range of amenities and services for most all kind of pets. Doctor Vipond knows his stuff!